Careers

Vermont Custom Handrails & Metalwork is hiring a full time Office Manager in Hyde Park, VT.

VCH is a rapidly growing company in the construction industry. Our niche in new and existing construction stairs, stair railings, stair and floor renovations and decks. This position will support sales, accounting and other misc office functions. 

A big part of this position will be assisting in optimizing our Sales process within our project management software, Contractor Foreman. We are not currently using all the functionality the system provides, so we are looking for someone with sales experience that has a technical aptitude and the ability to learn systems and optimize utilization. This will be in conjunction with our accounting software, Quickbooks, as the systems have the ability to sync. The position will also provide Accounting support, primarily managing Projects and job-cost tracking within Quickbooks and Contractor Foreman. This position has lots of room for growth into a leadership role for the right person. 

The Office Manager will be hourly, non-exempt 35-40 hours per week and will work closely with our General Manager and Accounting Manager. 

Responsibilities:

Sales (20-30 hours/week): 

• First point of contact for new leads: initial email response, requesting additional information, gaining clarity on project requirements, scheduling in person meetings if applicable
• Optimize/manage Lead intake process in our project management software (Contractor Foreman)
• Tracking information re: project requirements in Contractor Foreman
• Working with General Manager to create Estimates
• Determine pricing, project details and project timeline 
• Create basic project concepts via Gimp (photo overlay drawing tool)
• Work with shop manager to manage Project records, Change Orders, etc within Contractor Foreman

Accounting (8-10 hours per week):

• Manage customer and project database: adding new customers, adding and updating projects, managing sync between Quickbooks and Contractor Foreman
• Send invoices and reminders
• Categorize transactions
• Track down Project details for specific transactions to relate to projects
• End of Month reconciliation and reporting
• Manage and optimize sync between Quickbooks & Contractor Foreman
• Manage and optimize Cost Codes and Cost Items Database in Quickbooks & Contractor Foreman
• File receipts

Purchasing/Inventory Responsibilities (2-3 hours per week)

• Place supplies orders based on instruction from GM
• Assist in implementing some basic project inventory tracking processes (ie. creating Google Sheet to track material use by project)

Documentation

• Document processes and procedures for above topics

Requirements:

• 1-2+ years experience with Sales (construction preferred)
• 1-2+ years experience with Accounting a plus (project-based accounting experience preferred)
• Experience with Quickbooks Online
• Experience managing customer relationships and challenging conversations with customers.
• Technical aptitude and proven ability to learn and utilize project management softwares.
• Adaptability, resilience and persistence through challenges.
• Maintains a Positive Mental Attitude at all times, no matter the circumstances.
• Maintains a strong sense of urgency to complete 50-100 sales and admin related computer tasks per day. 
• Ability to work alone without supervision after pre predetermined amount of time.
• Exceptional communication and problem solving skills.
• High level of enthusiasm and growth oriented mindset. 

Benefits:

• Competitive pay
• Flexible hours, family friendly workplace
• Holiday and vacation pay 
• Regular team building lunches
• Bonuses and raises based on performance
• Lots of room for growth